Gelato System

Gelato System / About

Quality is not inspiration. It is consistency.

Gelato System was born inside a lab, from one simple conclusion: most labs are not short of knowledge. They are short of a system.

The story

Instinct is the start, not the system.

Every lab starts with one person’s hands and experience, and that has value. But as it grows, whatever lives only in one person’s head becomes a risk: to quality, to cost and to the business itself.

Years in production showed the same pattern again and again. Off-the-shelf tools that promised convenience but gave no control. Spreadsheets that disagreed with each other. Quality that changed with the shift.

Gelato System was built to turn experience into process and knowledge into a tool. Software that holds it, consulting that applies it, training that passes it on: three sides of the same way of thinking.

Principles

Six principles we don’t compromise on

Raw material first

Every decision starts with how the raw material behaves. The recipe comes after.

Nothing left to chance

Every parameter has a reason. If we can’t explain it, we rethink it.

Structure that repeats

Procedures that give the same result, whoever is on shift.

Less waste

When production has structure, mistakes drop, and with them waste and cost.

A confident team

People who know what they do and why work more calmly and make fewer mistakes.

Progress, not fashion

We don’t chase novelty for its own sake. We steadily improve what already works.

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The founder

Panagiotis Tsiavos

Gelato & Pastry Chef. He started in production and moved into running labs, stores and wholesale. Gelato System is his daily work, organised so that someone else can use it too.

RoleFounder & CEO
ExpertiseGelato & Pastry Chef
ExperienceFrom Head Chef to General Manager at Épik Gelato: production, stores, wholesale
PartnershipsBrand Ambassador, Telme
Based inAthens · projects worldwide
Partners

Who we work with

Equipment · Italy · since 1987

Telme

Builds professional gelato and pastry equipment in Codogno: pasteurisers, batch freezers and combination machines. As Brand Ambassador, we help professionals choose equipment that fits their volume and products, and our seminars take place at its facilities in Italy.

telme.it
Production · retail · wholesale · Greece

Épik Gelato

A Greek gelato company with its own production unit, retail stores and wholesale network, currently growing.

This is where the Gelato System method took shape in practice. Our founder started at Épik as Head Chef and is now General Manager, responsible for production, recipe standardisation, planning, cost, distribution and new stores.

It is where the processes we recommend are worked every day, at real production volume and with real customers.

Let's meet

A short conversation is the best way to see whether we are a good fit.

Book a first conversation